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CloudTalk is an AI-powered cloud contact center platform that enables businesses to manage customer communications through intelligent voice technology. The platform combines AI Voice Agents, automatic call transcription, conversation intelligence, sentiment analysis, and

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Free Usage Policy14-Day Free Trial
Paid Upgrade Option? Yes (starting $27/month)
Tool Release Year2016
Founded byViktor Vanek Martin Malych
Employees201-500
LocationBratislava, Slovakia
Social media presence
Popularity Index9.2
Main FeaturesAI Voice Agent AI Call Summaries AI Call Transcription AI Conversation Intelligence AI Sentiment Analysis AI Topic Extraction Smart Call Routing Power Dialer Predictive Dialer Interactive Voice Response (IVR) Call Recording CRM integrations Analytics and reporting Workflow automation International virtual phone numbers
Best Used ForManaging customer support, sales calls, call center operations, AI-powered call analysis, and business communications.
ReasoningCloudTalk is a leading cloud-based contact center platform trusted by thousands of businesses worldwide. Its AI-powered Conversation Intelligence, Voice Agent, sentiment analysis, and automatic call summaries make artificial intelligence a core component of the platform rather than an add-on.
Privacy & Data HandlingGDPR compliant SOC 2 Type II compliant ISO 27001 certified Data encryption in transit and at rest Enterprise-grade security Role-based access control (RBAC) Single Sign-On (SSO) Privacy Policy available

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An AI-powered cloud contact center platform that helps businesses manage customer calls with AI voice agents, conversation intelligence, call transcription, and automated workflows.
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