Sierra

Sierra is an AI-powered conversational agent platform that helps businesses automate customer service, sales, and support interactions across multiple communication channels. Built for enterprises and large customer-facing organizations, Sierra enables companies to create AI agents that understand customer requests, access business systems, take actions, and resolve issues while maintaining a company’s brand voice. Its agents can operate across chat, SMS, WhatsApp, email, voice, and ChatGPT, providing customers with consistent support across different channels.

Sierra agents can handle complex customer interactions rather than simply answering frequently asked questions. They can use company knowledge, customer data, and connected business systems to perform tasks such as managing subscriptions, troubleshooting problems, processing returns, assisting with bookings, handling insurance-related requests, and supporting account management. The platform also provides tools for building multilingual agents with guardrails and business-specific workflows.

Sierra’s Agent Studio and Ghostwriter allow businesses to create production-ready AI agents using natural-language instructions and existing business materials such as SOPs, transcripts, documents, and recordings. The platform also includes tools for monitoring and improving agent performance, while its Explorer product provides continuous analysis and recommendations for optimizing customer interactions.

Sierra is designed for organizations that want to improve customer experience while reducing the cost and workload associated with traditional support operations. Its customers include major brands across financial services, healthcare, telecommunications, retail, travel, and other industries. Sierra uses an outcome-based pricing approach in which businesses pay according to agreed-upon outcomes rather than traditional seat-based software pricing.