Yuma AI

Yuma AI helps e-commerce brands automate customer support, manage subscriptions, and assist shoppers with AI-powered conversations.

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Yuma AI is an 𝐀𝐈-𝐩𝐨𝐰𝐞𝐫𝐞𝐝 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐬𝐮𝐩𝐩𝐨𝐫𝐭 𝐩𝐥𝐚𝐭𝐟𝐨𝐫𝐦 that helps ecommerce businesses automate customer conversations and improve service efficiency.

They provide 𝐀𝐈 𝐚𝐠𝐞𝐧𝐭𝐬 for support, sales, social media, and live chat to resolve tickets and handle routine tasks.

Businesses can automate 𝐫𝐞𝐭𝐮𝐫𝐧𝐬, 𝐫𝐞𝐟𝐮𝐧𝐝𝐬, 𝐨𝐫𝐝𝐞𝐫 𝐭𝐫𝐚𝐜𝐤𝐢𝐧𝐠, and product recommendations while reducing support workloads.

Yuma integrates with Shopify, Gorgias, Zendesk, and other ecommerce tools, with customizable workflows and brand-voice controls.

They offer a 30-day free pilot and outcome-based pricing.

Quick View

Free Usage Policy	Book Demo
Paid Upgrade Option?	Yes
Tool Release Year	2022
Founded by	Guillaume Luccisano
Employees	30+
Location	Boston, Massachusetts, United States
Social media presence
Popularity Index	8.5
Main Features	AI-powered customer support ticket resolution, automated order refunds and returns, integration with e-commerce platforms and helpdesks, AI shopping assistance and product recommendations
Best Used For	Automating routine e-commerce support requests, resolving order tracking and refund inquiries, managing customer service across existing helpdesks, helping online shoppers find suitable products